Legal

Terms of Service

Effective date: 18 September 2026

Welcome to PropertyVR. These Terms of Service ("Terms") govern your use of the PropertyVR website at www.propertyvr.co and related services (together, the "Service"), operated by PropertyVR ("we", "us", "our"). By creating an account or using the Service you agree to these Terms. If you do not agree, please do not use the Service.

1. What PropertyVR is

PropertyVR is an online marketplace where real-estate agents, studios, and property owners ("Sellers") publish immersive 360° photo tours, video walkthroughs, and embedded virtual tours of properties, host live open houses, and take private-viewing bookings, and where visitors ("Buyers") can browse listings, join live events, and book viewings — including through Ailin, our AI booking concierge.

PropertyVR is a technology platform only. We are not a real-estate broker, agent, or advisor, we are not a party to any property transaction, and we do not verify ownership, pricing, or the accuracy of any listing. Always perform your own due diligence before making decisions about a property.

2. Your account

You must be at least 18 years old to create an account and publish listings.
Provide accurate information and keep your login credentials confidential. You are responsible for all activity under your account.
You may sign in with an email and password or with Google. Tell us immediately at the contact address below if you suspect unauthorized use of your account.

3. Listings and your content

You keep full ownership of the photos, videos, tours, text, and other material you upload ("Your Content").
By publishing, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, and distribute Your Content solely to operate and promote the Service, until you delete it or close your account.
You promise that you own or have permission to use everything you upload, that your listings are accurate and lawful, and that you have any consents required to show the property (including from people visible in the media).
We may remove content or suspend listings that violate these Terms or the law, or that we reasonably believe are fraudulent or misleading.

4. Acceptable use

You agree not to:

post false, misleading, infringing, or unlawful listings or content;
upload malware or attempt to probe, disrupt, or gain unauthorized access to the Service;
scrape or bulk-collect content or personal data from the Service;
impersonate another person or misrepresent your affiliation with a property;
use the Service to send spam or unsolicited marketing.

5. Credits and billing

PropertyVR runs on prepaid credits — there is no subscription. Creating an account, listing tours, and receiving viewing requests are free. You spend credits only to unlock a buyer's contact details on a viewing request (1 credit for a standard lead, 2 for a qualified lead, 3 for a hot lead) or to host a live session (8 credits per session).
New accounts receive a small number of free trial credits on sign-up.
Credits are bought as one-time packs through our payment processor, Stripe (card, and PromptPay in Thailand). Prices are shown in USD, or in THB for buyers in Thailand, before you pay. We never see or store your full card details.
Credits expire 12 months after they are purchased. Expired credits are removed from your balance and are not refundable.
Credit purchases are generally non-refundable except where required by law. If a lead you unlocked is materially defective — for example, a fake or unreachable phone number, or a request for the wrong property — you may ask us to review it, and we may, at our discretion, credit back the unlock. Credits have no cash value and cannot be transferred or withdrawn.
We may change credit prices or the credit cost of an action; any change applies only to purchases and actions made after the change.
Your content and listings remain available whether or not you hold credits; only the paid actions above require a credit balance.

6. Live sessions, AI features, and viewing bookings

A live open house can only be scheduled on one of your own listings already published on PropertyVR — you select its title when creating the event, and the session runs on that listing's tour, photo, and page. You cannot host a live session on a property you have not listed here, or on another user's listing. Scheduling a live session costs credits (see section 5) and is subject to the platform limits shown when you create it (currently up to 90 minutes, 50 viewers, in HD).
The Service includes AI features: Ailin, a conversational booking concierge on tour pages (voice and text, powered by ElevenLabs), and an AI support assistant on the Help page (powered by Anthropic). AI-generated responses can be inaccurate or incomplete — they are provided for convenience and are not professional advice, and property facts should be confirmed with the Seller.
Voice conversations require microphone access, which your browser will ask you to grant; you can decline and type instead.
When you book a private viewing (through Ailin or otherwise), the appointment is between you and the Seller. We store the booking details, share them with the Seller, and send confirmation emails, but we are not responsible for either party attending, rescheduling, or cancelling. Sellers can cancel bookings from their dashboard and should inform the Buyer.

7. Third-party services

The Service integrates third-party services, each governed by its own terms: Supabase (authentication, database, and file hosting), Stripe (payments), Google (sign-in), Vercel (website hosting), ElevenLabs (conversational AI voice for Ailin), Anthropic (AI support assistant), Agora (live open-house streaming), Resend (transactional email), and embedded tour providers such as Matterport, Kuula, and CloudPano. Embedded tours are loaded from the provider's servers and remain the provider's and the Seller's responsibility.

8. Our intellectual property

The Service itself — including its design, software, and branding — belongs to us or our licensors. These Terms do not grant you any right to use it except as needed to use the Service normally.

9. Termination

You may close your account at any time. We may suspend or terminate accounts that breach these Terms, abuse the platform, or create legal risk, and we will tell you why unless the law prevents us. Sections that by their nature should survive (such as licences already granted, disclaimers, and limitation of liability) survive termination.

10. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee that listings are accurate, that the Service will be uninterrupted or error-free, or that any property will sell.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the Service. Our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) USD 50.

12. Indemnity

You will defend and hold us harmless from claims arising out of Your Content, your listings, or your breach of these Terms.

13. Governing law and where disputes are heard

PropertyVR is operated from Thailand and offered to users worldwide. These Terms, and any dispute arising out of them or your use of the Service, are governed by the laws of Thailand, without regard to its conflict-of-laws rules. Subject to the paragraph below, you and we agree that the competent courts of Thailand have exclusive jurisdiction over any such dispute.

Nothing in this section removes protections that the mandatory law of your country of residence gives you as a consumer. If you are a consumer, you keep the benefit of any mandatory consumer-protection rules of your home country, and where that law so requires you may bring proceedings in, and have your local law applied by, the courts of your country of residence.

The Service is available internationally, but we make no claim that it is appropriate or available in every location. You are responsible for complying with the laws that apply to you where you access the Service, including any local rules on real-estate advertising, marketing, and data protection. Prices and available payment methods may vary by region.

14. Consumers in the EU and UK

If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, the following applies in addition to the rest of these Terms, and nothing here limits the statutory rights you have under the mandatory consumer law of your country.

14-day right of withdrawal. You normally have 14 days to withdraw from a distance purchase without giving a reason. Credits are digital content supplied electronically and usable immediately, so by buying a credit pack you ask us to make the credits available to you at once and you acknowledge that:
- for any credits you have already spent (for example, to unlock a lead or host a live session), the right of withdrawal is lost, because that content has been fully supplied with your consent; and
- for credits from that purchase that are still unused, you may withdraw within 14 days of buying by emailing us, and we will refund the price of those unused credits.
Legal guarantee. We must supply digital content and services that conform to the contract. If they are faulty or not as described, you are entitled to the remedies your local consumer law provides, free of charge — this is separate from, and additional to, the goodwill lead-refund described in section 5.
Complaints and dispute resolution. Please contact us first at the address below so we can try to resolve the matter. If we cannot, you may refer the dispute to the consumer-protection authority or an alternative dispute resolution (ADR) body in your country; UK consumers may use an approved ADR scheme. Using ADR does not affect your right to bring court proceedings under section 13.
Data rights. Your rights over your personal data, including the right to lodge a complaint with your national data-protection authority, are described in our Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. For material changes we will give reasonable notice (for example, by email or a notice on the site). Continuing to use the Service after a change takes effect means you accept the updated Terms.

16. Contact

Questions about these Terms: support@propertyvr.co